We get it, things happen.
Did the item arrive faulty?
Oh No! We’ll gladly refund you or offer an exchange.
Did the item not arrive at all?
OMG! What happened there? Don’t worry, we’ll refund you or exchange it.
Did it take longer than 30 days to arrive?
We’ve stopped using camels for shipping a long time ago, but delays could still happen. If that’s the case, we will also refund you or exchange you for it.
One of our camels enjoying their vacation
How long does it take to process my return request?
It depends, really, but generally, it shouldn’t take more than 10 business days.
We offer a 30-day return period
You can return the item as long as it’s:
- In the condition it was packaged and sent in (has no wrinkling or signs of use)
- Has its original tags
- Is unworn and unwashed
- Doesn’t have human or animal hair on it
- Isn’t damaged or defective
How can I ask for a return or exchange?
You can talk to us on email at [email protected] and our customer service team will guide you through the process. Don’t worry, it’s really easy and they’re very friendly. Hey, if you talk to Nicole, tell her Hi from me ?
What if my exchange is late or doesn’t arrive?
I’ll tell you what, give us those 10 business days, and if you don’t receive an email from us that gives you updates on the situation, first check your junk/spam folder and then contact us again at our email [email protected]